Maggie Valley, NC 28751

Information & Policies

General Information

Routine maintenance: It may be necessary for us to enter the unit during reasonable hours to perform minor repairs. Tenants are not required to be on the premises for repairs to take place.

Mobile sleeping units: No trailers, campers, or motor homes may be parked at the units for additional sleeping space or additional housing. Call the office if you have any questions.

Emergencies: We will give you a map to the hospital and all emergency numbers in your check-in packet. Keep it handy.

Weather statement: During your winter visits, stay tuned to TV/radio/weather stations for storm warnings or watches. Depending on the severity of winter weather and your location, it is your responsibility to make needed preparations and take necessary precautions. We will assist if possible, and a list of local wrecker services will be included in your check-in packet. 4-wheel drive is always good to have from December through March. Even a unit listed as easy access can be difficult if there is snow or ice.

Staff emergency numbers: The rental cell phone number is posted on the lock box located on our front porch. Please use this number only in emergency situations that cannot wait until normal office hours. There will be a $35 fee charged if office staff is needed to come out after hours through no fault of the Carolina Vacations staff, fee will be charged to the credit card on file.

General statement: All information contained herein is considered to be accurate and truthful. Carolina Vacations, Inc. Assumes no responsibility and shall have no liability whatsoever for errors, including without limitations typographical errors and/or omissions. Rates, furnishings, and amenities subject to change without notice. In the event an owner chooses for any reason to remove his unit from the rental program, every effort will be made to contact the renter with as much advance notice as possible. We will make similar accommodations available, or your deposit will be fully refunded. The renter fully understands that (1) Carolina Vacations, Inc. Is a rental agency that rents for owners. The agency is not responsible or liable to renters for (a) loss or theft of any or the renter’s personal property, accidents, injury or damage of any nature from any cause to renter (including guests, licenses, or invitees) or acts of god, (b) weather, road, travel, or skiing conditions or any other recreational activities, and (c) items removed or changed in the unit by owners.

NC Vacation Rental Act: The rights and obligations of the parties to the agreement are defined by law and include unique provisions permitting the disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on the rental agreement, or payment of money or taking possession of the property after receipt of the agreement, is evidence of your acceptance of the agreement and your intent to use the property for a vacation rental.

Eviction: According to section 42a-23 of the North Carolina Vacation Rental Act, a tenant staying 30 days or less may be evicted in an expedited eviction proceeding if the tenant does any of the following: (1) holds over possession after his/her tenancy has expired; (2) commits a material breach of terms of the vacation rental agreement that, according to the terms of the agreement, results in the termination of his/her tenancy; (3) fails to pay rent as required by the agreement; (4) obtains possession of the property by fraud or misrepresentation.

All deposits and rent will be deposited in an interest bearing account at BB&T in Waynesville, NC, with interest accrued to the credit of Carolina Vacations, Inc. Disbursement of all monies to be upon departure date. we do business in accordance with the Federal Fair Housing Law (the Fair Housing Amendments Act of 1988)

Guest Policies

Cleaning: Cleaning is provided upon departure. Furnishings include cooking and eating utensils, bed and bath linens. The guest is responsible for all paper products (toilet paper, paper towels, trash bags,etc) and soap products (bath, dish and laundry). The guest is required to wash, dry & put away all dishes, including dishes from the dishwasher, remove all items from the refrigerator and dispose of all trash. If you require special amenities such as a particular bed size, air conditioning, etc., it is your responsibility to request these when your reservation is made. We cannot change a particular house to suite your needs. Guests are responsible for checking their arrival and departure dates, and amenities, prior to arrival. Changing units upon arrival will cause forfeiture of prepaid rent and/or may result in additional expenses depending on the unit chosen. Please but do not re-arrange the furnishings, pictures or beds; to do so is considered damage and will result in a charge to your security deposit. Carolina Vacations will not be responsible for items left in a home by guests. If Carolina Vacations is asked by a guest to find and return any item(s) left in a rental, those items will be returned by mail, COD, with a service charge of $25 added to the total.

Trash: All trash must be removed from your unit before check out. We apologize for the inconvenience, but Haywood County does not provide curb side pickup at these properties. A map to the dumpster facilities will be provided in your check-in packet. These facilities are closed on Sunday. The dumpsters are no longer located across the street from our office There will be a $5 per bag charge for all trash left at the unit. We will charge this to the Credit Card on file and send you a receipt or to your Security Deposit.

 Messages: Messages may be picked up at our office. We do not deliver messages, except in cases of emergency (death, accident or serious illness). Emergency calls after hours should be directed to the Haywood County Sheriff’s Department (828) 452-6666. Be sure to leave the name and phone number of your unit with anyone who may need to reach you.

Internet access: We realize that many of you need internet access while in town. A few of our units do provide DSL internet access or a dial up line, however many do not. It is your responsibility to request this when making a reservation. If you have an account with a major provider, be sure that you use their local access number while in town. If your provider does not have a local access number you may contact ASAP Communications by calling 828-456-9661 or info@asapgroup.com to set up a temporary account while in town.

Heat/AC: When you leave the cabin for the day, please check the thermostats and leave them set on a sensible temperature for your return. During the winter months, always have the temperature set at no less than 55- 60 degrees. In the summer if you turn the temperature to low too fast it will cause the unit to freeze over and not work properly. Do not set thermostats below 69 degrees in the summer. If a central heat/air unit does not turn on you may need to reset the unit on the outside (call our office for directions) During the winter months, never turn the heat “OFF”, this can cause freezing pipes in a short amount of time.

Fireplaces, campfires: Please make certain that your wood burning fireplace damper is open before lighting a fire, and that the fire is completely out and the damper is closed before you leave the unit. NO campfires are allowed unless the owners have already designated a prepared spot. Please check with our office regarding county burn bans. Remember that you are on private property.

Sub-leasing: It is against policy for you to sub-let your unit. Example: If you reserve a unit for a month, it is expected that you will be staying there for the duration, not you for several days, then your neighbor, relative, friend, employees, for several days or weeks to complete the month. If you have questions regarding this policy, please call the office prior to your arrival.